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What are your operating hours
We are open from Monday to Saturday!
Weekdays: 9 am – 4 pm
Saturdays: 9 am – 12pm
Sundays: Closed
How do I start ordering
- Simply browse through our variety of floral products here.
- Select the product that you are interested in getting and click the “add to cart” button.
- Proceed to checkout and fill up the relevant details.
- Lastly, proceed to payment.
- Once payment is made, you will receive an email with the receipt and order number.
Is it safe to order online from us
Most definitely! We chose Stripe and Paypal as our trusted online payment system because they are recognised for their strong fraud prevention system. We do not store any customer’s credit or debit card information.
I only require the flowers the next morning, will the flowers still be fresh if I have it delivered the night before?
Yes! Our flowers will be fresh for at least 2-3 days. Simply make sure to keep the flowers in a cool and dry environment, away from direct sunlight and heat.
If there is available space in your refrigerator, we will recommend keeping them in there.
Where are you based in
We are currently based in Singapore!
How do I make a self-collection
Our self-collection point is at 18 New Industrial Road, #02-08/09, Singapore 536205
How do I contact you
You can contact us via email at services@flowersandkisses.com.sg or WhatsApp at +65 81615935 for any enquiries.
Do you have a physical store
Our store is located at 18 New Industrial Road, #02-08/09, Singapore 536205
An item that I ordered in the past is no longer available, why is that so
Certain flowers are seasonal and are subject to availability.
Where do you deliver
We currently provide island wide delivery in Singapore except for Jurong Island and Army Camps.
Can I amend the delivery details
Of course you can amend the delivery details! However, do inform us at least a day in advance on any changes in the delivery details.
What are your delivery time slots
Our delivery time slots are
- Morning 10am – 2pm
- Afternoon 2pm – 5.30pm
- Night 5.30pm – 10pm
If you would like more information on our delivery, click here.
Can I have my order delivered at a specific time
Yes we provide specific time delivery services! Do contact us via Whatsapp for more details!
What are the delivery fees
Standard delivery is free!
However there is a $15 delivery surcharge for delivery to Tuas, Changi Airport, Hospital and Sentosa.
If you would like more information on our delivery process, click here.
Why is there an additional peak delivery fee implemented
Due to peak demand and increased in delivery fee by our third party courier, peak delivery fees are usually implemented during Valentine’s Day and Mother’s Day. We apologise for any inconvenience and seek your kind understanding
Do you guys provide same day delivery and how do I qualify for the next time slot delivery
Yes we provide same-day delivery in Singapore! You are entitled to any same day delivery time slot as long as you place your order 1.5 hours before the start of that time slot.
Example: Morning time slot delivery starts at 10.30am.You still qualify for that delivery schedule when you place your order by 9.00 am on that day.
Can I change my order details
Yes you definitely can change your order details! Do drop us a whatsapp message at 8161 5935 or email us at services@flowersandkisses.com.sg to inform us on any changes.
Do inform us at least a day in advance to update your changes.
Can I cancel my order
You may cancel your order at least a day before the date of delivery. However, do note that last minute cancellation is not allowed.
We are sad to see you go. If you are facing any trouble or dilemma with your order, do give us a call or Contact Us, we will be happy to assist you!
How do I go about keeping my bouquet in a vase
- Remove all cotton and wrapping from flowers.
- Prepare your favourite vase and fill it with water.
- Trim off any excess leaves at the bottom of the stem. Avoid submerging any leaves into the vase of water as it will decompose and shorten the lifespan of your flower.
- Keep them in a cool and dry place.
Check out our post here to find out more information on how to allow fresh flowers to last longer!
How long do the flowers last
Most flowers typically last around 2 – 3 days.
If you would like more information on how to make flowers last longer, click here.
How fresh are the flowers
We handpick the freshest flowers from the flower market every morning. All bouquets are made to order before sending it out to you!
How do I dry the flowers
We did a blog post on how to dry flowers that you can easily implement today. Click here to find out more!
Will my flowers still be fresh by the next day if I have it delivered tonight
Our flowers will still remain fresh for the next 2 – 3 days from the time you receive your bouquet.
However, do make sure to keep the flowers in a cool and dry environment, away from direct heat or sunlight.
If there is available space in your refrigerator, we will recommend keeping them in there.
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