What are your operating hours

We are open from Monday to Saturday!

        Weekdays: 9 am – 5 pm

        Saturdays: 9 am – 5 pm

        Sundays: Closed

How do I start ordering
  1. Simply browse through our variety of floral products here.
  2. Select the product that you are interested in getting and click the “add to cart” button.
  3. Proceed to checkout and fill up the relevant details.
  4. Lastly, proceed to payment.
  5. Once payment is made, you will receive an email with the receipt and order number.
[Click here for a visual guide on the ordering process.]
Is it safe to order online from us

Most definitely! We chose Stripe and Paypal as our trusted online payment system because they are recognised for their strong fraud prevention system. We do not store any customer’s credit or debit card information.

Where are you based in

We are currently based in Singapore!

How do I make a self-collection

Our self-collection point is at 18 New Industrial Road, #03-05 Singapore 536205

How do I contact you

You can contact us via email at services@flowersandkisses.com.sg or WhatsApp at +65 81615935 for any enquiries.

Do you have a physical store

Our store is located at 18 New Industrial Road, #03-05 Singapore 536205

 

An item that I ordered in the past is no longer available, why is that so

Certain flowers are seasonal and are subject to availability.

Where do you deliver

We currently provide island wide delivery in Singapore except for Tuas, Jurong Island, Changi Airport and Army Camps.

Can I amend the delivery details

Of course you can amend the delivery details! However, do inform us at least a day in advance on any changes in the delivery details.

What are your delivery time slots

Our delivery time slots are

    • Morning 10.30am – 2pm 
    • Afternoon 2pm – 5.30pm
    • Night 5.30pm – 10pm 

If you would like more information on our delivery, click here.

Can I have my order delivered at a specific time

Unfortunately, we currently do not provide a specific time delivery service. However, we are always improving and will definitely implement this service in the future!

What are the delivery fees

Standard delivery is free of charge for all orders!

If you would like more information on our delivery process, click here.

Do you guys provide same day delivery and how do I qualify for the next time slot delivery

Yes we provide same-day delivery in Singapore! You are entitled to any same day delivery time slot as long as you place your order 1.5 hours before the start of that time slot.

Example: Morning time slot delivery starts at 10.30am.You still qualify for that delivery schedule when you place your order by 9.00 am on that day.

Can I change my order details

Yes you definitely can change your order details! Do drop us a message at 8161 5935 or email us at services@flowersandkisses.com.sg to inform us on any changes.

Do inform us at least a day in advance to update your changes.

Can I cancel my order

You may cancel your order at least a day before the date of delivery. However, do note that last minute cancellation is not allowed.

We are sad to see you go. If you are facing any trouble or dilemma with your order, do give us a call or Contact Us, we will be happy to assist you!

How do I go about keeping my bouquet in a vase
  1. Remove all cotton and wrapping from flowers.
  2. Prepare your favourite vase and fill it with water.
  3. Trim off any excess leaves at the bottom of the stem. Avoid submerging any leaves into the vase of water as it will decompose and shorten the lifespan of your flower.
  4. Keep them in a cool and dry place.

Check out our post here to find out more information on how to allow fresh flowers to last longer!

How long do the flowers last

Most flowers typically last around 2 – 3 days.

If you would like more information on how to make flowers last longer, click here.

How fresh are the flowers

We handpick the freshest flowers from the flower market every morning. All bouquets are made to order before sending it out to you!

How do I dry the flowers

We did a blog post on how to dry flowers that you can easily implement today. Click here to find out more!

Will my flowers still be fresh by the next day if I have it delivered tonight

Our flowers will still remain fresh for the next 2 – 3 days from the time you receive your bouquet. 

However, do make sure to keep the flowers in a cool and dry environment, away from direct heat or sunlight. 

If there is available space in your refrigerator, we will recommend keeping them in there.Â