Freshness Guarantee

Your fresh flowers will arrive in a happy, healthy condition—guaranteed. If not, we replace them for free. Simply reach out to us with a photo upon receiving your order.

Fresh flowers don’t love drastic changes to their environment so some weariness or minor cosmetic blemishes are to be expected. However, if the damage is beyond minor blemishes, reach out to us upon receiving your bouquet. Our team will review and arrange a free replacement.

The guarantee applies to all online and in-store purchase. We require photos as proof of damage and to help us improve product and services.

Our promise to you

14 Day Freshness Guarantee

Your house plants will arrive in a happy, healthy condition—guaranteed. If not, we replace them for free. Simply reach out to us with a photo within 14 days of receiving your order.

Plants don’t love drastic changes to their environment so some weariness or minor cosmetic blemishes are to be expected. Repotting your house plant into a new container within the first 14 days will void our 14-Day Freshness Guarantee.

However, if the damage is beyond minor blemishes, reach out to us within 14 days of receipt to receive a free replacement.

The guarantee applies to all online and in-store purchases within the first 14 days. We require photos as proof of damage and to help us improve product and services.

*Remember, it’s natural for live plants to show minor signs of stress after transit. You can help your plant perk up from its journey by gently pruning any foliage damaged during the delivery process, such as bent stems or yellow leaves. Removing damaged foliage gives your plant back energy for new, healthy growth.