Flowers and Kisses Guarantee
Our promise to you
Delivery Guarantee
Don’t let delivery mishaps ruin your special moment. We guarantee that your flowers will be delivered on time, every time. Otherwise its on the house.
Simply reach out to us via whatsapp to +65 81615935
At Flowers and Kisses, we recognize the significance of prompt delivery in sending flowers to your special ones. Thus, we provide a money-back guarantee for any late deliveries of more than 30 minutes.
To qualify for a refund, please ensure to provide us with accurate and complete delivery details, including the recipient’s name, address, and contact number. If we are unable to deliver your flowers due to incorrect information or reasons beyond our control, we will not be held liable for any refunds.
We make every effort to ensure timely delivery of our flowers, although unforeseeable circumstances may cause delays. If your order is delayed, we will promptly notify you of the situation and give you an updated delivery time.
Thank you for choosing our online florist. We’re excited to bring beautiful flowers to your loved ones on time.
Our promise to you
Freshness Guarantee
Your fresh flowers will arrive in a happy, healthy condition—guaranteed. If not, we replace them for free. Simply reach out to us with a photo upon receiving your order.
Fresh flowers don’t love drastic changes to their environment so some weariness or minor cosmetic blemishes are to be expected. However, if the damage is beyond minor blemishes, reach out to us upon receiving your bouquet. Our team will review and arrange a free replacement.
The guarantee applies to all online and in-store purchase. We require photos as proof of damage and to help us improve product and services.
Our promise to you
14 Day Freshness Guarantee
Your house plants will arrive in a happy, healthy condition—guaranteed. If not, we replace them for free. Simply reach out to us with a photo within 14 days of receiving your order.
Plants don’t love drastic changes to their environment so some weariness or minor cosmetic blemishes are to be expected. Repotting your house plant into a new container within the first 14 days will void our 14-Day Freshness Guarantee.
However, if the damage is beyond minor blemishes, reach out to us within 14 days of receipt to receive a free replacement.
The guarantee applies to all online and in-store purchases within the first 14 days. We require photos as proof of damage and to help us improve product and services.
*Remember, it’s natural for live plants to show minor signs of stress after transit. You can help your plant perk up from its journey by gently pruning any foliage damaged during the delivery process, such as bent stems or yellow leaves. Removing damaged foliage gives your plant back energy for new, healthy growth.